IHG Merlin Portal: Login Process, Key Features & Benefits

Seamless communication and efficient processes are the needs of the hospitality world. IHG stands for InterContinental Hotels Group, which is responsible for managing the digital backbone of its internal operations. The IHG Merlin is designed for IHG employees, allowing them to connect with thousands of hotels and staff worldwide. It ensures uniformity, smooth information sharing, and excellent operations.

What is the IHG Merlin Portal?

IHG Merlin Portal is an Internal Global Intranet System that is developed for IHG hotel staff and corporate teams. It is a single access point for all resources, training, and communication of all the IHG brands globally. IHG Merlin helps to unify the operations among various members and enables better efficiency and consistency in offering services.

IHG Merlin Key Features

The key features of IHG Merlin are mentioned below:

Personalised Dashboard: Users of IHG Merlin get a personalized dashboard offering features as per their responsibilities. You can find relevant news, updates, reminders, and various other applications for your use on the dashboard.
Collaboration Tools: The Merlin portal has an internal communication tool that helps the staff from different departments to communicate easily and share best practices, operating procedures, guest feedback, etc.
News and Announcements: The IHG Merlin portal also allows users to get company updates, brand announcements, and crucial information. The megasing feature allows immediate communication across all levels.
Learning and Development: IHG also focuses on upskilling employees. Merlin supports the IHG learning system (IHG MyLearning). Employees can access various training sessions, compliance courses, and specialised training for their posts.
Operational Tools: The front office staff, HR Managers, Sales executives, and housekeeping supervisors can use the portal for conducting daily checks, accessing reservation tools, internal HR services, loyalty programs, and staff performance metrics.
Search Functionality: Merlin offers a powerful search engine to the users to help them locate policies, SOPs, manuals, and business communications easily.

IHG Merlin Login Process

Users can conduct an IHG Merlin login by following the steps below:

Go to the IHG Merlin official portal at “https://my.merlin.ihg.com”.
Here, enter your IHG network ID and Password.
For the first time login, you will be required to complete the multi-factor authentication.
After verification, your IHG Merlin login will be successful, and you can use your dashboard.

Who can use the IHG Merlin Portal?

Here are the personnel who are authorised to use the IHG Merlin Portal:

Employees	Purposes
Front Desk Officers	Tracking guest arrivals IHG rewards updates Guest history
Housekeeping	Task Management Maintenance updates SOP Access
Human Resources	Staff Management Training Attendence Performance tracking
Sales & marketing	Campaign updates Brand strategy Client engagement reports
Corporate Teams	Inter-property coordination Brand Compliance Global Initiatives

Benefits of Using the IHG Merlin Portal

IHG is very useful for the users and the company. Here are the benefits of using the IHG Merlin portal:

1. Efficiency and Consistency

The centralised communication and procedures ensure that all the properties follow IHG global standards along with localised customisation as per needs. It helps in improving services and enhancing customer satisfaction.

2. Real-Time Communication

Whether there is a policy change or the introduction of a new protocol and system upgrade, the Merlin portal allows real-time updates to reach all users.

3. Employee Engagement

With timely updates, recognition tools, and training opportunities, the IHG portal helps in enhancing employee confidence and gives a feeling of being connected with the wider community.

4. Performance Monitoring

Managers can utilise the portal for getting KPIs, revenue reports, guest feedback, and staff performance data. It further helps in data-driven decision-making.

5. Improved Onboarding

Merlin portal allows the new employees to log in on the very first day to start their orientation, access role-specific training, and learn about company culture and brand policies.

Conclusion

IHG Merlin Portal is used by the IHG family to attain consistency and guest experience by aligning thousands of employees under the brand’s mission and values. IHG Merlin portal ensures a high level of hospitality provided to all guests and enhances the guest experience.

FAQs

What are the uses of the IHG Merlin portal?

Ans. The uses of the IHG Merlin portal include internal communication, company news updates, training modules, hotel operations management, performance reports, etc, to enhance the overall functionality of the hotels.

Who can access the portal?

Ans. The IHG staff and management personnel can use the IHG Merlin portal using their ID and Passwords. The portal is not available for the general public or guests.

How to reset the IHG Merlin Password?

Ans. In case you are required to reset the password for the IHG Merling login, you can visit the login page and press “Forgot password”. Then follow the instructions given by the portal to successfully change the password.

Can the IHG Merlin portal be used on Mobile phones?

Ans. Yes, you can use a mobile or personal laptop to use the IHG Merlin portal. You will be required to complete an MFA if you are using a non-work device.